Communication skills are foundational skills for success in the workplace—and some of the most neglected abilities. No matter your role, your communication skills will be called upon. As an executive-search firm, we see the importance of listening first-hand. From hearing our clients’ needs to reading between the lines with a candidate in an interview, careful listening is the difference between missing the mark and exceeding expectations.
David D. Perlmutter, Dean of the College of Media & Communication at Texas Tech University, shares four strategies to improve your listening skills.
He points out that truly hearing someone leads to action. He writes,
A colleague once summed up a dean he knew as "all glad hands and attentiveness but no follow-up." He meant that, in the moment, the administrator was terrific at interpersonal communication. But afterwards, it became clear that he only appeared to be an excellent listener.
After a meeting or a conversation, show that you have listened and valued the exchange enough to follow up on it.
Read the rest of his suggestions here.