Director of Financial Aid
Gwynedd Mercy University

Gwynedd Mercy University, a comprehensive independent Catholic university of 2750 students located in Montgomery County, Pennsylvania, seeks applications and nominations for the position of Director of Financial Aid.  Reporting to the Vice President for Marketing and Enrollment Management, the successful candidate will function as the primary student financial aid officer and is responsible for establishing a mission-focused and compliance-driven approach to the administration of all federal, state, private, and institutional financial aid. With a steadfast focus on providing outstanding customer service, the Director is responsible for providing the leadership and day-to-day management necessary for the effective administration of financial aid amounting to approximately $63 million annually. The director also provides vision and leadership for the strategic aid initiatives that support undergraduate and graduate admissions and retention of both term and non-term students and programs.


Essential Duties and Responsibilities:

  • Provides overall leadership and vision for the University’s Office of Financial Aid, which includes the administration of Federal Title IV, state, VA, private, and institutional financial aid; formulates and oversees University financial aid policies, procedures and operations with the highest ethical and student-centered service standards.

  • Develops and executes a strategy for organizing, staffing, reporting, and structuring the aid office to support both term and non-term students and programs and achieve stated goals.

  • Maintains accurate and current records of financial aid funds awarded and conducts internal audits to ensure accuracy of award processing.

  • Leads and oversees general administration, continued development and refinement of financial aid information systems for the delivery of all financial aid services; Gwynedd Mercy University uses Colleague for the administration of financial aid.

  • Maintains the University’s eligibility to participate in Federal Student Aid including completing reapplication for the Program Participation Agreement and updating and maintaining the University’s E-APP/E-CAR.

  • Oversees all financial aid audits: annual A-133, Federal Program Review, State Program Review, VA Program Review, and regular internal Aid Office auditing.

  • Ensures the prompt delivery of data, applications and reports as required by internal entities and external agencies including the DOE, PHEAA, and other reporting bodies representing student aid programs.

  • Forecasts budgets, monitors aid expenditures and executes needs analysis and packaging policies to help the University meet enrollment and retention goals.

  • Leads the review and approval of professional judgements and student aid appeals (reduced income, general, and SAP appeals).

  • Represents the University with relevant financial aid organizations and serves as the University’s compliance officer regarding financial aid and related matters; maintains University’s enrollment in professional organizations (NASFAA, PASFAA, IFAP notifications) and ensures that staff receive training regarding regulatory updates.

  • Supports recruitment and retention efforts and ensures compliance by building strong partnerships within the University community including the Registrar’s Office, Bursar’s Office, Academic Affairs, Office of Admissions, and the University’s one-stop-shop student services office (Campbell Solution Center); maintains ongoing communication with Bursar’s Office to reconcile financial aid information with student billing records.

  • Serves on committee to support the University’s food pantry, Catherine’s Cupboard, and coordinates with Campus Ministry staff to connect food-insecure students with support.

  • Ensures cross-training is completed for all financial aid functions across the aid office staff and serves as support for various department functions (aid packaging, verification, refund and appeals review, etc.) during peak processing times.

  • Makes presentations at college events and as requested, by high schools and other external organizations.

  • Works with faculty and staff to promote financial literacy and minimize default on federal loans.

  • Represents the Student Financial Aid Office on the University’s CORE Team Committee, charged with overseeing the University’s ERP system (Colleague) and maintaining data integrity.



  • Bachelor's degree required, Master's degree preferred.

  • Five or more years experience in financial aid administration and leadership required.

  • Thorough knowledge of and experience in implementing federal, state, and institutional financial aid programs, practices, laws and compliance regulations.

  • Knowledge of Veterans Educational Benefits required.

  • Knowledge of budget preparation, monitoring and administration.

  • Demonstrated experience in collecting and analyzing data and implementing enhancements.

  • Knowledge of industry-related software and database management.

  • Ability to initiate and utilize innovative financial aid technology and strategies.

  • Demonstrated strategic understanding of the integral role of financial aid in supporting student enrollment, student success, retention and student services.

  • Excellent interpersonal, communication, organizational and analytical skills.

  • Demonstrated commitment to excellent customer service with a track record of creative problem solving, team building, and process redesign and innovation.



  • Proficiency in Federal (COD, NSLDS, CPS, IFAP, FSA WebEnroll, Eligicert) and State (PHEAA) websites/partner-interfaces preferred.

  • Ability to read, analyze, and interpret Federal Registers, legislation, regulations and professional publications.

  • Ability to make effective presentations to a variety of audiences.

  • Ability to respond to and skillfully deal with varied constituencies.

  • Fluency in Spanish is preferred, but not required.


Gwynedd Mercy University is being assisted by Hyatt~Fennell. Submit nominations and application materials to Cheryl Hyatt at Applications will be reviewed as they are received and will continue until a candidate has been selected. Applications include a letter of interest, a current résumé/cv, and contact information for five professional references, in separate documents. All applications and nominations will be considered highly confidential. 

For more information contact:

Cheryl Hyatt 


Gwynedd Mercy University is committed to maintaining a positive learning, working, and living environment that is free from unlawful discrimination and harassment. Gwynedd Mercy University does not discriminate against any applicant for admission to or employment at the University because of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, color, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal, state or local law (“Protected Classes”). This includes, but is not limited to, admissions, financial aid, educational services, and student programs and activities, as well as to all terms and conditions of employment including, but not limited to, recruitment, selection, hiring, placement, transfer, promotion, training, compensation, benefits, discipline, and termination. The University will not tolerate unlawful acts of discrimination or harassment based upon Protected Classes, or related retaliation against or by any employee or student.